When you buy from us we aim to deliver promptly and efficiently. We also aim to deal with issues quickly because we know that when you’ve taken the decision to buy you will want your product quickly and you will want it to match your expectation.
On this page you fill find clear information about our shipping policies.
To quickly obtain information about specific aspects of the shipping process just click on any of the following headings:
All Shipping Inside Singapore is free for purchase above $50 !!! We apply one standard charge of SG$25.95 per order (not per item) for delivery anywhere on the Southeast Asia, Monday to Friday. If you wish us to deliver on a Saturday we will charge an extra SG$40 as our carrier will charge us this for Saturday deliveries. If delivery is to a location outside of the South East Asia you will need to contact us and we will give you an accurate and binding quote for what delivery will cost.
If the items you order are in stock we will arrange for one of our courier partners to collect your order from our warehouse within 3-5 days of you placing your order. We always try to arrange for courier collection on the day after taking your order but this will depend on the collection schedule of the courier. Once your order is collected by courier you can expect delivery within 14 days.
If any of the items you order are not in stock we will contact you to advise you when we will be taking delivery of new stock. We will keep you informed and will notify you when we are able to ship your order.
At certain times of the year, e.g. Christmas, deliveries can take longer due to the extra demands placed on courier services. At these times of the year we will keep you informed about any possible delays in getting your order to you.
All deliveries need to be signed for. Before you sign for the goods, please inspect them to check that they have arrived undamaged. If any goods are damaged do not sign for them. The courier will know what to do if you do not sign for them
In the event of any damages or shortages – we must be advised by email or telephone immediately.
If you, or someone you nominate, are not in to receive the goods – then we must be advised within 24 hours.
We will not accept liability for damaged goods if you, or your nominated representative, have personally signed for them
In the event of no one being present at the delivery address, our courier partner will only leave the goods if you have given specific written instructions regarding delivery when placing the order, or having contacted us after placing the order.
If you ask for delivery on a certain day we will do our utmost to accommodate your request. However we are dependent on our carriers and therefore we cannot absolutely guarantee the delivery on a certain day or time. However, most carriers operate scheduled routes and so we can most often give you a very good idea as to the specific part of the day when delivery is likely to occur.
If it is essential that you have a specific time for delivery we can arrange this with our carrier but this facility is expensive and we will need to obtain a quote from our carrier.
As we specialise in large items it is to be expected that some of our products are heavy and bulky. In these circumstances you will need to consider how you take delivery of them. We clearly mark on our website which items fall into the category of heavy and bulky so you will know if you order them that you may need to arrange additional help to take safe delivery of them.
We are a Singapore based company and we naturally deliver to all locations within the Singapore. This includes the outlying islands, but additional shipping costs may be associated with far reaching areas.
We are happy to arrange for delivery outside of the Singapore but some destinations may prove to be too expensive to ship to. We will happily obtain quotes from our carrier for deliveries outside of the Singapore. All you need to do is contact us.
If you want to know the status of your order and shipment at any point in time just contact us. We always aim to respond swiftly and fully.
All returns, including damaged goods, are subject to the clauses found in our